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TIPS & CLIPS, continued

Navy Exchange Shoppers Can Now Buy

Online, Pick Up in Store

18 November 2020 The Navy Exchange Service signs in to the store to the customer service desk or other
Command (NEXCOM) rolled out its new buy online, designated pick up area. Customers won’t be charged for
pick up in store program at several NEX locations Nov the merchandise until it is picked up from the NEX.
5. The Pick/Up Program currently allows authorized cus-
tomers to order over 200 items perfect for gift giving this “While we strive to have orders available as soon as pos-
holiday season on myNavyExchange.com/PickUp and sible, during the holiday season, we are promising orders
pick it up inside their local NEX store. to be ready for pick up within 48 hours,” said Ricker.
“However, as we continue to enhance the program, our
The Navy Exchange Service Command (NEXCOM) ultimate is to have the order ready in two hours as we
rolled out its new buy online, pick up in store program continue to expand the offering online. This program is
at several NEX locations Nov 5. The ideal for the customer who works
Pick/Up Program currently allows on base and can pick up the order
authorized customers to order over on the way home.”
200 items perfect for gift giving
this holiday season on myNavyEx- The Pick/Up Program is currently
change.com/PickUp and pick it up available at NEX Norfolk, NEX
inside their local NEX store. Oceana and NEX Little Creek –
Ft. Story, Va.; NEX Pearl Harbor;
“More and more customers are NEX San Diego; NEX Bethesda,
looking for the convenience, Md.; and NEX Jacksonville and
ease and safety of shopping from Pensacola, Fla.
home, but don’t mind picking up
their merchandise inside a store,” said Roshella Ricker, In 2021, the Pick/Up Program will be rolled out to
NEXCOM’s Director, E-Commerce, Merchandising & other NEX locations, including overseas stores, as well
Marketing Strategy. “Our Pick/Up Program is our latest as expand the items available for purchase. Some prod-
initiative to allow customers to shop the way they are ucts that will be eligible for purchase once the program
most comfortable, either in person or online.” is expanded include cleaning supplies, baby items includ-
ing diapers, formula and wipes, personal and beauty care,
Currently, customers can purchase a variety of holiday health essentials, snacks and non-alcoholic beverages.
gifts including items for the home, tools, toys, computers,
wearable technology, personal care items, jewelry, hand- NEXCOM also offers a secondary program to help with
bags and apparel. Throughout the holiday season, more holiday shopping called the Drive/Up Program. This sep-
items will be added. There is no minimum purchase or arate program allows customers to order merchandise
surcharge for using the Pick/Up Program. online for curbside delivery at their local NEX. Customers
can order products online and a NEX associate will deliver
To use the Pick/Up Program, shop myNavyExchange. the order to the customer’s vehicle upon arrival.
com and look for items eligible for in-store pickup. After
adding the item(s) to the shopping cart, select which store Quick Facts
to pick up the items from and then pay and place the The Navy Exchange Service Command (NEXCOM)
order. The customer will receive an email confirmation rolled out its new buy online, pick up in store program
once the order has been received and another when it is at several NEX locations Nov 5. The Pick/Up Program
ready to be picked up. Once the order is ready, head to the allows authorized customers to order over 200 items on
NEX with the email confirmation and CAC card, feel free myNavyExchange.com/PickUp and pick them up at their
to park in a reserved Pick/Up parking space and follow the local NEX store

8 The Mariner • 2020 WINTER Edition • Volume 63 • Issue 3